Your privacy is an absolute priority for Raízcon.

This document aims to explain, in a clear and transparent manner, how we handle your personal data, in accordance with the General Data Protection Law – LGPD (Law No. 13.709/2018), as well as to describe the use of cookies and the rights of data subjects.

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1. Data Collection and Purpose of Processing

We collect personal data only when necessary for legitimate and specific purposes, such as:

Responding to requests via contact, quote, or support forms;

Sending institutional, informational, or promotional communications (with prior consent);

Analyzing browsing metrics to improve the user experience on the website;

Carrying out administrative, commercial, operational, and regulatory processes;

Complying with legal, judicial, and regulatory obligations applicable to the insurance and claims sector.

Examples of collected data:

Full name
E-mail
Phone number
Company and position (when applicable)
IP address and approximate location
Browsing history (via cookies)
Data voluntarily provided in forms

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2. Processing of Children’s and Adolescents’ Data

We do not intentionally collect or process personal data from individuals under 18 years of age. If we identify any improper collection, we will immediately delete such data.

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3. Legal Bases Used

The processing of personal data may be based on:

Data subject consent – Art. 7, I of the LGPD
Performance of a contract or preliminary procedures – Art. 7, V
Compliance with legal or regulatory obligations – Art. 7, II
Legitimate interest of the controller – Art. 7, IX

You may manage or disable cookies directly in your browser settings or by clicking on “Cookie Preferences” in the website footer.

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4. Use of Cookies and Similar Technologies

We use cookies to enhance your experience, understand your browsing behavior, and provide personalized content.

Types of Cookies Used

Essential: Ensure basic website functionality
Functional: Remember preferences
Analytics: Navigation and performance statistics
Advertising: Targeting and remarketing

Users may manage or disable cookies through their browser settings or via the “Cookie Preferences” panel available on the website.

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5. Data Sharing and International Data Transfer

Your data is not sold or commercialized. Sharing will only occur:

To comply with legal and regulatory requirements;

With partner companies and suppliers acting on behalf of Raízcon under confidentiality agreements;

With technological platforms (hosting, CRM, email automation, etc.).

When international data transfer occurs, we will ensure appropriate protection mechanisms, in accordance with Art. 33 of the LGPD.

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6. Data Security and Storage

We adopt technical and administrative measures to protect personal data against unauthorized access, loss, leakage, or destruction, including:

Encryption and access control;

Monitoring and periodic audits;

Confidentiality agreements and internal training.

In the event of a security incident posing a relevant risk to the data subject, we will notify the affected parties and the ANPD as required by law.

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7. Data Retention and Deletion

Personal data will be retained for as long as necessary to fulfill the purposes described or to comply with legal obligations. After the retention period ends, the data will be securely deleted or anonymized.

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8. Data Subject Rights

You may, at any time, request:

Confirmation of data processing;

Access to personal data;

Correction of information;

Withdrawal of consent;

Data portability;

Deletion or blocking of unnecessary data;

Information about data sharing;

Objection to processing based on legitimate interest.

To exercise your rights, please contact us through the channels provided at the end of this document.

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9. Data Protection Officer (DPO) Contact

Responsible for data processing and communication with data subjects and the ANPD:

DPO: Felipe Prenholato
E-mail: contato@raizcon.com

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10. Updates to This Policy

This Policy may be updated to reflect legal, regulatory, or technological changes. The update date will always be indicated at the top of this document.

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11. Contact Information

If you have questions or requests related to the processing of personal data, please use the channels below:

General e-mail: contato@raizcon.com
Website: www.raizcon.com

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Raízcon

Commitment to security, transparency, and integrity in the management of personal data.